Careers

VectorVMS is home to a dynamic team committed to helping businesses and governments bring their talent strategies to life. We believe that engaging contingent workers holds the key to organizational agility.

We especially welcome applicants with experience in staffing, recruiting, contingent labor management, MSPs, RPOs, and other facets of talent acquisition.

If you derive professional satisfaction from delivering technology that works, supported by world-class service, we want to hear from you.

If you’re looking for a great workplace culture, comprehensive benefits, and opportunities to grow, take a look at our current openings and apply today to join our team!

Current Openings

SMS/MSP Program Manager

Vector VMS is looking for a talented VMS Prgram Manager. The VMS Program Manager is responsible for management & operational support of the (assigned) client(s) shared managed service program and/or MSP partners and accountable for the long-term client success. Engages and collaborates with cross-organizational teams to ensure correct delivery of services and ongoing client contact throughout the client engagement.

Duties and Responsibilities:

  • Manages and supports relationships between multiple client personnel and staffing suppliers, redirects application support issues and maintains visibility to client issues for reporting
  • Consults and collaborates with cross-organizational teams to ensure correct delivery of services, and ongoing client contact throughout the client engagement.
  • Responsible for management and operational support of assigned client contracts or MSP Partners including meeting established contractual obligations by maintaining and following the SOP (Standard Operating Procedures)
  • Partner with Sales for the growth MSP partners
  • Create the SOP (Standard Operating Procedures)
  • Assists clients to improve the efficiency and effectiveness of the overall program in the client environment.
  • Partners with other Vector teams (Product Management, Services, Support and Operations) to drive customer success and identify potential revenue opportunities
  • Works closely with Sales, Services and Support teams to resolve customer escalation issues
  • Communicates with customers about new releases and product features on a regular basis.
  • Administers quality control programs including annualised assessment of tool configuration and brings forth recommendations to client to ensure client satisfaction and expansion
  • Presents business reviews with client data and alignment to client strategic direction and optimization opportunities
  • Develops and maintains the long-term Client Engagement Plan used for business alignment and forecasting
  • Responsible for onboarding and training new VMS vendors for the particular client portfolio
  • Provides support to client vendor community
  • Analyzes statistics regarding employment and market data, to provide clients with industry market data and trends

Skills and Experience:

  • Bachelor’s Degree or relevant experience
  • Proficient with Google G Suite, Excel, Word, PowerPoint.Analytical ability to review data and or presentations to identify trends in customer activity as it relates to market place or internal initiatives
  • Ability to learn new technologies and/or enhancements to technology swiftly
  • Organisational, time management and project management skills
  • Strong analytical and problem-solving skills
  • Strong written communication skills
  • Previous experience presenting to client stakeholders
  • Previous experience in a customer-facing position
  • Experience with data warehouse reporting such as Business Objects preferred
  • Previous experience with software products and SaaS environment prefer

Why Work for VectorVMS?

At VectorVMS, we’re passionate about people. We bring a human element to our tech, both for our customers and for our team. We work every day to foster inclusion and growth across the organization, and value diverse perspectives. It’s a unique environment that combines a small, start-up feel with the experience and longevity of a well established tech company. As an employee, you will join a team that is supportive and collaborative while advancing technology in a growing industry. You will have the autonomy to try new things with the support to help you achieve your vision.

As part of the Learning Technologies Group, we take learning seriously. With experts on our own team as well as across the group, you have limitless opportunities for continued learning and growth.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Application Process

Our preferred format for receiving employment applications is via online application. This speeds the hiring process and places you in our system for consideration for other future opportunities.

VectorVMS complies fully with the Americans with Disabilities Act Amendments Act (ADAAA). If you have a disability and would like to request an accommodation in order to apply for a position with VectorVMS, contact us at +1-919-645-2800 or careers@vectorvms.com.

Policy Information

VectorVMS is firmly committed to fairness and equity in the workplace. We value and recognize the unique backgrounds, skills, and perspectives of all employees. It is the policy of VectorVMS to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, creed, or citizenship status, disability, veteran status, or any other classification protected by applicable discrimination laws.