Extracted from our eBook, ‘Your Guide to Contingent Workforce Management: A Partnership Approach for Your Contingent Workforce Program’, this article highlights the types of services provided by the hybrid model of contingent workforce management.
Have you ever asked yourself what you really need to build a successful contingent workforce program? While some organizations outsource their programs to MSPs (which is a great option and many of our clients do as well), others want a more customized program model. This allows them to pick and choose which services they want to complete themselves and what they want to outsource to others.
In this article, we review the different components that make up a contingent labor program. In the VectorVMS version of hybrid program management—Shared Managed Services—we break services up into five main categories.
Discover More: ‘5 Key Benefits of Hybrid In-House Contingent Workforce Management’
1) Strategic
These are overarching tasks completed by the service provider that help you make decisions about your program moving forward. These services are aimed at arming you, as the program owner, with the knowledge and data you need to make strategic program decisions.
Examples include:
- Client and VectorVMS MSA (Master Service Agreement) distribution, processing, and collection
- Quarterly business reviews
- End-user electronic satisfaction surveys and supplier optimization
- Diversity vendor mentoring and support
2) Training
While all technology providers provide training at implementation, it’s useful to have a service partner that will consistently train your different user groups. As we know, turnover is high in staffing roles, so it’s handy to have a service team at the ready to train your vendors.
Examples include:
- Vendor summit calls and program orientation
- Admin refresher training
- Ongoing vendor training and onboarding
- User training in the tool and reporting
Explore more with our webinar recording: ‘The Future of Sourcing: Combining Direct Sourcing With Your VMS Strategy’
3) Support
Support goes beyond the technical assistance provided by the vendor management system. It should help with process and program support as well. For example, our Shared Managed Services (SMS) program managers use their 10+ years of experience to assist you with technology design and program support.
Example services include:
- Primary supplier relationship and management – 1st Level
- Technology implementation management
- Vendor pre-engagement compliance manual audit
- Client and vendor application support/help desk
- Electronic onboarding and offboarding support
4) Reporting
A big part of contingent workforce management is the data that comes from the technology. With a hybrid service model, you can get ad hoc and custom reporting to help you achieve your program goals and objectives from team members that live and breathe program analytics
Related reading: ‘3 Ways Contingent Labor Can Help Reskill the Workforce’
Examples include:
- Predefined business intelligence delivery
- Business intelligence and analytics support
- Vendor performance reviews and scorecards
- Custom report writing and design
5) Financial
In addition to cost savings driven from in-house management, hybrid service providers can provide other means of helping you with the financial aspects of your contingent workforce program.
Examples include:
- Client consolidate invoice and vendor payment (allowing you to keep the relationship with your vendors)
- Vendor AR reconciliation support
The Benefits of a Hybrid Approach
By determining which areas you need assistance in, a hybrid model allows you to design a customized program built on your contingent labor needs. This way you’re only paying for the services you require in your customized program design.
Do you feel like a customized program model fits your needs or are you still unsure about the best delivery model for you?
For more information on how to pick the delivery model that best fits your program join us for our webinar, ‘How to Determine the Best Contingent Workforce Delivery Model for You’, at 2PM EST on August 12th.
Meet the Expert
Jay Grissom – Vice President of Account Management & Operations
Jay Grissom has more than 22 years of experience in managing contingent workforce solutions. He leads the VectorVMS team of program managers, who help clients optimize their contingent workforce programs through strategic planning, process improvements, and compliance and operational services. He also manages a team of consultants who lead implementation and ensure VectorVMS clients are able to achieve their workforce strategy with our vendor management system. Jay’s prior experience includes leading HR staffing teams at IBM, where he was responsible for full lifecycle recruitment, implementation of an applicant tracking system (ATS), and driving compliance.
He has developed the overall strategy for and executed vendor management systems for Fortune 500 companies across both the US and Canada. He is committed to working closely with his team to ensure client satisfaction is achieved, and to ensure our products align with, and promote, our clients’ goals and objectives. Connect with him on LinkedIn.
